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You can use the Mobile backup function to:
- Add or remove one or more device(s) registered for Mobile Backup.
- Register your device multiple times on a different backup destination.
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Note: For the restore of photos and videos to an alternate mobile device, the other mobile devices must be registered first for mobile backup on %edition_name%.
- Restore to a different mobile device on the same operating system.
- Restore to a different mobile device on another operating system, i.e. Android to iOS or iOS to Android.
Requirements:
These are the requirements for using Mobile Backup:
- Firewall Settings - Make sure that your firewall setting allows network traffic through the following dedicated ports:
- TCP port used is from 54000 to 55099
- UDP port used is from 54200 to 55299
- For Android device, Android version must be Android 8 or above. For Apple device, iOS version must be 12.0 or above.
- In order for the %mobile_app_name% app to access the contents on your Android/iOS mobile device, you will be prompted to grant access permission on the following items when you first launch the application. Make sure to Allow these requests when prompted.
- Android
- Auto-Launch and Run in Background
- Camera
- Read External Storage
- Wrtie External Storage
- iOS
- Camera
- Face ID
- Photo Library
- Notifications
- Network Connection - Ensure that %mobile_app_name% app is connected to the same local WIFI network as the %edition_name% machine. Failure to do so will prevent the %mobile_app_name% app from performing mobile backup/restore.
- Battery Requirements - When Power Saving Mode is enabled (This is enabled by default.), the user will not be able to perform backup if battery level is less than 30%.
Limitations:
These are the limitations for using Mobile Backup:
- Photos and videos are the only supported backup source for both Android/iOS.
- The most common file types of photo and video can be supported, including but not limited to files with filename extensions: .jpg, .png, .bmp, .gif, .mp4, .mkv, .mov, .avi, .flv etc.
- Backup of photos and videos are only supported if they can be opened by the device built-in photo/video application.
- Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
- Backup and/or restore can be performed only if the User is connected to WIFI.
- Backup and/or restore can be performed only when %mobile_app_name% app has the same local WIFI network with %edition_name%.
- Backup and/or restore can be performed if the battery level is not lower than 30%.
Key:
Field |
Description |
Registered Mobile Device(s) |
List of mobile device(s) registered for mobile backup.
|
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Note: The Mobile Backup module will only be displayed if the Mobile Add-on Module is enabled.
Add a registered mobile device
To add a registered mobile device:
- Click the [Add] button.
- Download the Mobile App by clicking on the relevant app store on the mobile device to install. Click the [Next] button to continue.
- Click the [Browse] button to select the backup destination.
- Scan the QR code using %mobile_app_name% to pair the device with the backup account.
- Click [OK] to finish the setup.
- Click the [Save] button.
Delete a registered mobile device
To delete a registered mobile device:
- Click the [X] button on the right side of the mobile device that you want to delete.
- Click [Yes] in the pop up message that will be displayed to delete the mobile device.
- Click [Save] to save the changes and exit.