Mobile Backup

You can use the Mobile backup function to:

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Note: For the restore of photos, videos, documents and 2FA accounts to an alternate mobile device, the other mobile device must be registered first for mobile backup on %edition_name%.

Pre-requisites:

These are the pre-requisites for using Mobile Backup:

  1. Backup and/or restore can be performed only if the mobile device is connected to the same local WiFi network as the %edition_name% machine.
  2. Backup and/or restore can be performed if the battery level is not lower than 30%. Unless Power Saving Mode is disabled.

Requirements:

These are the requirements for using Mobile Backup:

  1. Firewall Settings - Make sure that your firewall setting allows network traffic through the following dedicated ports:

    Actual TCP and UDP port can be seen on the %edition_name% when pairing a mobile device for mobile backup.

  2. For Android device, Android version must be Android 8 or above. For Apple device, iOS version must be 12.0 or above.
  3. If Backup while charging feature is enabled, mobile device should be plugged to a power source to resume backup.
  4. In order for the %mobile_app_name% app to access the contents on your Android/iOS mobile device, you will be prompted to grant access permission on the following items when you first launch the application. Make sure to Allow these requests when prompted.
  5. Network Connection - Ensure that %mobile_app_name% app is connected to the same local WIFI network as the %edition_name% machine. Failure to do so will prevent the %mobile_app_name% app from performing mobile backup/restore.
  6. Battery Requirements - When Power Saving Mode is enabled (This is enabled by default.), the user will not be able to perform backup if battery level is less than 30%.
  7. Migration Requirements
    1. The latest version of %edition_name% must be installed.
    2. The latest version of %mobile_app_name% app must be installed in the replacement device.
    3. Register the replacement device for migration.
    4. Once migration is completed,
      • restore the backed up content (photos, videos, documents) and configuration (2FA accounts) from the original device to the replacement device.
      • re-pair with authenticator to enable the sign-in using push notification feature and disable the one in the original device.

Limitations:

These are the limitations for using Mobile Backup:

For Android Device

  1. Backup of document is only supported for documents stored in the internal storage of Android devices.
  2. Restore of HEIF, HEIC and HEVC are supported in Android devices. However, opening the file will depend on the app installed on the Android device.

For iOS Device

  1. Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
  2. EXIF (Exchangeable Image File Format) meta data of photo and video files are not retained after restore, except last modified date and time.
  3. Due to limitation, the removed items from Free up space will remain in “Recently Deleted” folder for up to 40 days. It is highly recommended to manually clear the folder to release storage space.
  4. Backup of document is not supported.

For both Android and iOS Devices

  1. Mobile Backup is not supported on CBS.
  2. Maximum number of mobile devices that can be paired with %edition_name% user account for mobile backup is 10.
  3. Backup of photos, videos and documents are only supported if they can be opened by the device’s built-in application.
  4. The timestamp of photo and video files are not retained after restore.
  5. Current release does not support backup/restore of multiple snapshots. Only the latest backup snapshot is available to be restored.
  6. Versions of %mobile_app_name% earlier than v1.6.0 does not support folder-by-folder or item-by-item restore. Only the complete set of backed up photos and/or videos are available to be restored.

Key:

Field Description
Registered Mobile Device(s) List of mobile device(s) registered for mobile backup.
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Note: The Mobile Backup module will only be displayed if the Mobile Add-on Module is enabled.

Add one or more device(s) registered for mobile backup.

To add a mobile device:

  1. Click the [Add or migrate device] button.
  2. Select "Add new device for backup without migration" then click [Next].
  3. Download the Mobile App by clicking on the relevant app store on the mobile device to install.
  4. Scan the QR code using %mobile_app_name% to pair the device with the backup account.
  5. Click [OK] to finish the setup.
  6. Click the [Save] button.

View backed up photos and videos in the mobile backup destination

To view the backed up photos, videos and documents saved in the mobile backup destination:

  1. Either click the location link under the registered mobile device or click the [Browse] button on its right.
  2. A new window will be displayed, click on the "blocks" folder. Click on the folder named in this format "YYYY-MM-DD-hh-mm-ss" which is the date and time of the backup, this contains the folders where the photos, videos, documents are saved.
  3. Once done, click the [X] button to exit.

Migrate old mobile device to a new mobile device

To migrate the mobile device:

  1. Click [Add or migrate device] button.
  2. Select "Migrate backup content of existing device to a new device" and choose the original device. The backed up content of the selected device will be migrated to the replacement device.
    Make sure the replacement device has not been paired for mobile backup and 2FA with %edition_name% to complete the migration.
  3. Download and install in the new mobile device the %mobile_app_name% app from Google Play for an Android device and from App Store for an iOS device then scan the QR code to complete the device registration for mobile backup feature.
  4. In the %mobile_app_name% app, scan the QR Code which can be found in %edition_name%.
  5. Once QR Code is detected, tap [OK] to proceed.
  6. After device paired successfully and migration of contents from old to new device is completed tap [Done] in the %mobile_app_name% app.
  7. Click [OK] once mobile backup registration with migration is successful in %edition_name%.

Change mobile backup destination to new location in the same machine

To change the mobile backup destination to a new location on the same machine:

  1. Copy the previously backed up photos, videos, documents and 2FA accounts from the old location to the new location.
  2. Click the [Edit] button.
  3. Select the new location where you want to move the mobile backup destination and click [OK].
  4. Click [Save] to save the changes and exit.

Change mobile backup destination to a new machine

To change the mobile backup destination to a new machine:

  1. Skip this step if the old machine is broken, stolen, or lost and proceed to Step 2.
    From the old machine, secure a copy of the .obm folder, previously backed up photos, videos, documents and 2FA accounts.
  2. On the new machine, install %edition_name%.
  3. Copy the .obm folder to the new machine, if applicable.
  4. Copy the previously backed up photos, videos, documents and 2FA accounts to the new mobile backup destination. Skip this step if the old machine is broken, stolen, or lost and proceed to Step 6.
  5. Restart the %edition_name% Services & NFS Service because copying the .obm folder on a newly installed %edition_name% will not trigger the MBS.
  6. Login to %edition_name% and go to Settings > Mobile Backup.
  7. Click the [Edit] button on the right side of the registered mobile device.
  8. Select the new location where you want to move the mobile backup destination and click [OK].
  9. Click [Save] to save the changes and exit.

Remove one or more device(s) registered for mobile backup

To delete a registered mobile device:

  1. Click the [Delete] button on the right side of the mobile device that you want to delete.
  2. Click [Yes] in the pop up message that will be displayed to delete the mobile device.
  3. Click [Save] to save the changes and exit.